1. Introduction

JDR Heating & Cooling (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Service Information: Details about your HVAC system, service requests, appointment scheduling
• Property Information: Home or business address, property type, system specifications
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Phone calls, emails, text messages, and other correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Scheduling appointments, performing HVAC services, maintenance, and repairs
• Customer Support: Responding to inquiries, providing technical support, and resolving issues
• Business Operations: Processing payments, maintaining records, and managing our business
• Communication: Sending service reminders, maintenance notifications, and emergency alerts
• Marketing: Promoting our services, special offers, and seasonal maintenance programs (with your consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests
• Safety: Ensuring the safety of our technicians and customers during service calls

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Scheduling and dispatch software
• Customer relationship management
• Marketing and communication services
• Website hosting and maintenance

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Emergency Situations

In emergency situations involving HVAC systems, we may share necessary information with emergency services or utility companies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure payment processing systems
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection and privacy

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain:

• Customer records: 7 years for tax and business purposes
• Service history: 10 years for warranty and maintenance purposes
• Communication records: 3 years for customer service purposes
• Website data: 2 years for analytics and improvement purposes

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage and improve our services
• Marketing cookies: To provide relevant advertisements and track campaign effectiveness

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information. For CCPA requests, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information